Customer Success Enablement Manager - Remote

Overview

Glia is looking for an exceptional CS Enablement Manager, who will be tasked with creating and administering onboarding programs for all of Glia’s post-sale organization as well as designing and delivering ongoing training programs designed to arm CSMs and Launch Managers with the knowledge and skills to drive customer adoption and retention of Glia’s technology.

In Short

• Design and administer onboarding and training programs for Customer Success.
• Collaborate with cross-functional teams to define enablement priorities.
• Measure the impact of training programs on customer success.
• Facilitate engaging training sessions for post-sales teams.
• Maintain knowledge of enablement trends and best practices.

Requirements

• 3+ years of experience in Customer Success or Enablement.
• Understanding of KPIs and metrics for customer success.
• Experience with Salesforce and learning management systems.
• Proven ability to design and deliver effective training programs.
• Excellent communication and project management skills.

Benefits

• Stock options and competitive salary.
• Professional development support.
• Access to the latest tools and equipment.
• Sports compensation and therapy reimbursement.
• Team events and a diverse workplace culture.