Customer Success Manager - Diamond Program - Remote

Overview

Uptempo is committed to enabling our customers' marketing success through our software. This dedication drives us to transform our users into enthusiastic advocates. The Diamond Program is key to our mission. It demonstrates our solid commitment and dedication to assisting our customers in reaching their goals and achieving success.

In Short

• Lead discussions with customers and Uptempo leadership.
• Work with global consulting firms to ensure customer value.
• Provide executive reviews and consultative advice.
• Enhance customer experiences through teamwork.
• Partner with Product Management for feature brainstorming.
• Promote participation in Diamond Program events.
• Collaborate to improve application performance.
• Develop relationships with Diamond customers.
• Identify upsell and cross-sell opportunities.
• Address customer and internal issues effectively.

Requirements

• At least 5 years of experience in customer success for enterprise clients.
• Thorough understanding of the SaaS model and marketing workflows.
• Skilled in recognizing services for recurring revenue.
• Confident in discussing budgets and ROI with senior executives.
• Comfortable using a consultative approach.
• Entrepreneurial attitude with a commitment to growth.
• Proven experience in engaging with customers at all levels.
• Deep understanding of customer support's role and value.
• Able to build relationships with internal teams.
• Outstanding written and interpersonal communication skills.

Benefits

• Opportunity to work with elite customers in the Diamond Program.
• Engagement in meaningful client interactions and workshops.
• Chance to influence product features and customer satisfaction.
• Collaboration with cross-functional teams.
• Professional growth in a dynamic environment.