Program Manager - Employer Customer Success - Remote

Overview

Handshake is hiring a Program Manager on the Employer Customer Success team. As a Program Manager on our Employer Customer Success team, you'll partner with our Account Management and Customer Success Teams with hands-on projects to help premium customers drive adoption and enhance their early talent recruiting strategies to ensure our Employer Partners meet and exceed their hiring goals.

In Short

• Support the Account Management and Customer Success teams with driving adoption, retention and expansion on our platform via project based work
• Understand employer’s hiring goals and create tailored campaigns on the Handshake platform
• Responsible for custom analytics reporting and campaign audits
• Create customized training material around D&I recruiting
• Serve as a Handshake product expert

Requirements

• 3-4+ years relevant work experience in customer facing SaaS or Recruiting roles
• Background in Client Onboarding or Professional Services preferred
• Ability to understand customer’s business goals and recommend strategies
• Strong presentation development and public speaking skills
• Bachelor's Degree preferred

Benefits

• Equity and ownership in a fast-growing company
• 16 Weeks of paid parental leave for birth giving parents
• Comprehensive medical, dental, and vision policies
• $500 home office stipend
• Generous learning & development opportunities