Digital Program Manager, Customer Success - Remote

Overview

As a Digital Program Manager, you will be responsible for planning and executing a variety of digital program initiatives, as well as managing our Community platform. You will work closely with cross-functional teams to drive the development and delivery of engaging content, training webinars, and community-driven events to support our customer base.

In Short

• Collaborate with stakeholders to define digital program objectives and strategy.
• Oversee the day-to-day operations of the Community platform.
• Plan and execute 1-to-many initiatives such as blog posts and training webinars.
• Drive peer-to-peer customer engagement through various channels.
• Work closely with education, services, marketing, product, and customer success teams.

Requirements

• Bachelor's degree or equivalent experience required.
• 3+ years of experience in digital program management or community management.
• People management experience or strong leadership skills.
• Proven track record of executing digital initiatives.
• Experience managing online community platforms.
• Strong project management skills.
• Excellent written and verbal communication skills.
• Strong analytical mindset with experience using metrics.
• Collaborative and proactive approach.
• Knowledge of customer success principles is a plus.

Benefits

• Comprehensive medical, dental, & vision insurance.
• Exceptional 401k match of 80% up to 8K.
• Unlimited time off with a recommended minimum of 15 days.
• Paid parental leave.
• No dress code.
• Flexible career opportunities.
• Two tickets valued up to $500 to attend events.
• Teammate recognition rewards.
• Unlimited training opportunities through LinkedIn Learning.