Senior Technical Customer Support Engineer - Remote

Overview

The Senior Technical Customer Support Engineer will lead the charge in diagnosing and resolving critical system issues during weekend on-call shifts, combining deep technical expertise with root cause analysis to deploy timely, permanent fixes.

In Short

• Fully remote part-time position.
• Weekend on-call problem-solving responsibilities.
• Act as a liaison between customers and engineering teams.
• Proactively manage weekend on-call operations.
• Deliver real-time expert support across various platforms.
• Resolve urgent technical disruptions for partners.
• 5+ years of experience in technical customer support.
• Proficient in Python and GoLang.
• Experience with Kubernetes and cloud platforms.
• Strong incident management skills.

Requirements

• 5+ years in high-velocity startups.
• Proficient in scripting automation and debugging.
• Deep expertise in cloud-native infrastructure.
• Skilled in observability and DevOps tools.
• Good video technology skills.
• Proven ability to troubleshoot distributed systems.
• Experience in CI/CD and automation.
• Ability to document incidents and improvements.
• Strong communication skills.
• Proactive and innovative mindset.

Benefits

• Work from anywhere in a fully remote environment.
• Flexible part-time hours.
• Opportunity to work with cutting-edge technology.
• Be part of a mission-driven company.
• Collaborate with a talented team.
• Contribute to groundbreaking support strategies.
• Potential for growth in a rapidly expanding company.
• Engage with diverse projects across various sectors.
• Access to resources for professional development.
• Participate in a culture of innovation and creativity.