Team Leader | Payroll Analyst - Remote

Overview

The Team Leader | Payroll Analyst position at Peak Support focuses on providing exceptional service while fostering a positive and performance-driven culture for remote team members.

In Short

• Act as the main point of contact for team members.
• Work with training associates to onboard new hires.
• Ensure SLAs are met by reviewing calls and tickets.
• Send nightly updates or end-of-day reports.
• Handle calls and tickets to maintain excellent client service.
• Assist with Quality Assurance audits.
• Monitor team attendance periodically.
• Update leadership on account issues and updates.

Requirements

• Strong verbal and written English skills.
• Background in performance management concepts.
• Flexibility regarding work hours and availability on holidays.
• Excellent coaching knowledge and skills.
• Ability to work under pressure.
• Above-average English communication skills.
• Track record of achieving targets and improving performance.
• Service and customer-focused mindset.
• Strong analytical skills and attention to detail.
• Decision-making and problem-solving abilities.
• Knowledge of call center tools and processes.
• Ability to lead and allocate resources effectively.

Benefits

• Work from home flexibility.
• Opportunity for growth within the organization.
• Supportive and positive work culture.
• Established organization with a high Glassdoor rating.