Customer Service Representative for German-speaking Patients - Remote

Overview

This role supports Oviva's mission to provide exceptional care by ensuring outstanding customer service for German-speaking patients, doctors, nutritionists, and psychotherapists.

In Short

• Handle incoming and outgoing communication with German-speaking customers.
• Be the first point of contact for administrative support for patients, doctors, nutritionists, and psychotherapists.
• Monitor and improve customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve issues promptly.
• Document interactions and maintain accurate customer data.

Requirements

• Fluency in German.
• Strong communication skills.
• Experience in customer service or administrative roles.
• Ability to work collaboratively in a team environment.
• Attention to detail in documentation and data management.

Benefits

• Opportunity to work in a mission-driven company.
• Supportive team environment.
• Flexible working hours.
• Professional development opportunities.
• Contribute to improving healthcare solutions.