Senior Member Services Representative - Remote

Overview

The Alliance is seeking a Senior Member Services Representative to join the Member Services Call Center Department, responsible for addressing complex member issues and providing high-quality customer service.

In Short

• Responds to complex member issues.
• Acts as a technical resource for Member Services Representatives.
• Provides assistance to members and providers primarily by phone.
• Participates in departmental work groups and special projects.
• Works in a hybrid environment, on-site three days a week.
• Passionate about high-quality customer service.
• Strong interpersonal skills to resolve member issues.
• Familiar with Medicare, Medi-Cal, and managed health care.
• Experience in a call center or member services setting.
• Ability to work in a team-oriented environment.

Requirements

• Knowledge of customer service principles and best practices.
• Eligibility processes for Medi-Cal and public assistance programs.
• Ability to answer calls promptly and minimize delays.
• De-escalate complex situations and complaints.
• High school diploma or equivalent.
• Four years of customer service experience, including two years in health care.

Benefits

• Medical, Dental and Vision Plans.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.