Temporary Member Services Representative - Remote

Overview

This position involves supporting high-volume member calls and walk-ins as a Temporary Member Services Representative. The role includes a rigorous training program and has the potential for extension or conversion to full-time based on performance.

In Short

• Support high-volume member calls and walk-ins.
• Initial training program of 3-4 weeks.
• Hybrid position requiring in-office attendance 2-3 times per week.
• Act as frontline customer service representative.
• Facilitate non-medical transportation benefits.
• Knowledge of customer service principles required.
• Bilingual Spanish/English is a must.
• Use of Microsoft Office Suite and database systems.
• Strong organizational skills and attention to detail.
• Temporary assignment expected to last until December 31, 2025.

Requirements

• Bilingual Spanish/English required.
• Minimum two years of customer service experience.
• High school diploma or equivalent.
• Ability to translate complex healthcare terminology.
• Strong conflict resolution techniques.
• Organizational skills and attention to detail.
• Ability to answer calls promptly.
• Experience in member services or healthcare preferred.
• Familiarity with Windows-based PC systems.
• Ability to utilize various computer systems.

Benefits

• Medical, Dental, and Vision Plans available for regular employees.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.