Member Services Representative - Remote

Overview

The Member Services Representative plays a vital role in providing exceptional service to credit union members through various channels, ensuring their needs are met while balancing remote and in-office work.

In Short

• Provide phone support for savings and checking accounts.
• Assist members with loan inquiries and processing.
• Handle requests for account statements and transactions.
• Resolve member issues and provide product/service information.
• Maintain accurate records and perform file maintenance.
• Utilize technology for remote work and member interactions.
• Collaborate with team members to enhance service delivery.
• Promote credit union services and special offers.
• Ensure compliance with regulations and internal policies.
• Participate in ongoing training and development.

Requirements

• High School Diploma or Equivalent.
• 1-2 years of related experience preferred.
• Excellent verbal communication skills.
• Strong basic math skills.
• Proficiency in PC and related technology.
• Ability to handle member inquiries professionally.
• Strong organizational skills and attention to detail.
• Willingness to work in a team environment.
• Ability to manage adverse situations with members.
• Compliance with SAFE ACT regulations.

Benefits

• Flexible hybrid work arrangement.
• Tools and technology for productivity.
• Engaging and progressive work environment.
• Opportunities for professional growth.
• Recognition as a top workplace.
• Commitment to community service.
• Equal opportunity employer.
• Participation in employee engagement surveys.
• Supportive team culture.
• Focus on work-life balance.