eServices Representative - Remote

Overview

The eServices Representative is responsible for providing expert support in online banking services, ensuring seamless communication and troubleshooting for members through various digital platforms.

In Short

• Flexible hybrid work arrangement with remote work opportunities.
• Expert in Online Banking, Mobile Banking, and related services.
• Process member correspondence via multiple channels.
• Provide technical support and troubleshooting for banking services.
• Document issues and communicate with vendors as necessary.
• Compile data for reporting on eServices usage.
• Assist Member Services team during high call volumes.
• Requires strong verbal and written communication skills.
• Ability to work non-traditional hours including weekends and holidays.
• High School Diploma required; Associate or Bachelor’s preferred.

Requirements

• 2-5 years of relevant work experience.
• Strong technical capabilities with mobile and computer systems.
• Excellent organizational skills and ability to work in a team.
• Ability to handle member inquiries in adverse situations.
• Reliable home internet connection.

Benefits

• Flexible work environment.
• Engaging and progressive workplace culture.
• Opportunity for personal and professional growth.
• Recognition as a Top Workplace in the USA.
• Commitment to diversity and equal opportunity employment.