Senior Member Services Representative - Remote

Overview

The Senior Member Services Representative will be responsible for responding to complex member issues and acting as a technical resource for Member Services Representatives in a hybrid work environment.

In Short

• Responds to complex member issues.
• Acts as a frontline customer service representative.
• Participates in departmental work groups and special projects.
• Provides assistance primarily by phone.
• Works in a hybrid environment with remote and in-office requirements.
• Requires strong interpersonal skills.
• Knowledge of Medicare and Medi-Cal is essential.
• Bilingual skills are required in certain counties.
• Minimum four years of customer service experience required.
• High school diploma or equivalent required.

Requirements

• Bilingual (English/Spanish or English/Hmong) preferred.
• Experience in a call center or member services setting.
• Strong knowledge of customer service principles.
• Ability to de-escalate complex situations.
• Understanding of healthcare-related terminology.
• Ability to work in a team-oriented environment.
• High school diploma or equivalent required.
• Minimum of four years in customer service.
• Experience in healthcare setting preferred.
• Adaptable to hybrid work environment.

Benefits

• Medical, Dental and Vision Plans.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.