Temporary Member Services Representative - Remote

Overview

This position involves providing high-volume customer service support to members and providers, with a focus on facilitating non-medical transportation benefits.

In Short

• Temporary position lasting until December 31, 2025, with potential for extension or conversion to full-time.
• Hybrid work environment; in-office attendance required 2-3 times per week.
• Initial training program lasting 3-4 weeks with mandatory attendance.
• Act as the frontline customer service representative.
• Facilitate non-medical transportation benefits for members.
• Must be bilingual in Spanish and English.
• Knowledge of customer service principles required.
• Experience with Windows-based PC systems and Microsoft Office.
• Strong organizational skills and attention to detail needed.
• Minimum two years of customer service experience required.

Requirements

• Bilingual Spanish/English.
• Knowledge of customer service principles and practices.
• Proficiency in Microsoft Word, Outlook, Excel.
• Experience in conflict resolution techniques.
• Ability to answer calls promptly and minimize delays.
• Understanding of complex operations related to Member Services.
• Strong organizational skills.
• High school diploma or equivalent required.
• Two years of customer service experience in relevant fields.
• Ability to translate complex terminology into simple language.

Benefits

• Medical, Dental and Vision Plans.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.