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Customer Support Agent - Remote

Posted 14 hours ago
Customer Service
Full Time
Spain

Overview

Join Bosch as a Customer Support Agent where you will provide exceptional service in the automotive sector, specifically focusing on tire recommendations and customer engagement.

In Short

  • Provide personalized tire recommendations based on customer needs.
  • Inform customers about promotions and discounts.
  • Handle customer inquiries and complaints professionally.
  • Communicate with customers via phone, email, and chat.
  • Collaborate with other departments to enhance customer satisfaction.
  • Work Monday to Friday from 10:00 to 19:00.
  • Hybrid role with remote work flexibility.
  • Comprehensive training provided for tire knowledge.
  • Potential for career advancement within the company.
  • Diverse and inclusive work environment.

Requirements

  • Fluent in English at a C2 Level.
  • Strong customer service orientation.
  • Previous experience in customer service with UK customers.
  • Hardwired internet connection required for remote work.
  • Based in Barcelona for in-office activities.

Benefits

  • Work from home flexibility with up to 15 days of international remote work.
  • Supportive workplace culture that values work-life balance.
  • Inclusive hiring practices promoting diversity.
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Bosch Group

The Bosch Group, specifically the Robert Bosch Tool Corporation, is a leading multinational engineering and electronics organization headquartered in Mount Prospect, Illinois. With a commitment to innovation, sustainability, and social responsibility, Bosch is the largest privately held employer globally, employing over 400,000 associates. The company focuses on enhancing quality of life through advanced technology and services, particularly in the power tools sector. Bosch fosters a culture of lifelong learning and offers diverse opportunities for professionals in engineering and technology, emphasizing collaboration and the development of cutting-edge products. Recognized for its award-winning workplace culture, Bosch is dedicated to creating a diverse and inclusive environment.

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