Customer Support Agent - Remote

Overview

As a Customer Support Agent at Social Discovery Group, you will be part of a global team dedicated to resolving customer inquiries and enhancing user experience across various online platforms.

In Short

• Fluent in English (Japanese, Spanish, Chinese are a plus).
• Experience with international customers.
• Fast typing skills in English.
• Ability to absorb large volumes of information quickly.
• Strong emotional intelligence and psychological analysis skills.
• Ability to navigate difficult situations effectively.
• Professional problem-solving skills.
• Stress resistant and proactive attitude.
• Commitment to providing outstanding quality service.
• Work remotely on a flexible schedule.

Requirements

• Consulting customers on inquiries related to our websites.
• Timely and effective handling of customer requests.
• Resolving customer issues to ensure retention.
• Promoting websites to customers when possible.
• Maintaining high service quality levels.

Benefits

• 2 days on, 2 days off shift from 10AM - 10PM UTC-5.
• Remote opportunity to work full time.
• 28 calendar days vacation per year.
• 7 wellness days per year.
• Bonuses up to $5000 for referrals.
• Full payment for professional training and conferences.
• Corporate discounts for English lessons.
• Health benefits compensation up to $1000/year.
• Workplace organization support up to $1000 every 3 years.
• Internal gamified gratitude system for bonuses and time off.