Senior System Administrator - Remote

Overview

Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG products redefine the way people interact and connect with each other.

In Short

• Provide technical support for internal employees across a global remote-first company.
• Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues.
• Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory.
• Support Windows and macOS devices, including OS installation and device configuration from scratch.
• Work with MDM solutions (Intune, Jamf, ManageEngine Endpoint Central, etc.).
• Handle incoming requests through Jira/service desk systems in accordance with SLA expectations.
• Maintain and support corporate IT equipment and inventory.
• Participate in IT support for internal corporate events and office hub locations.
• Collaborate with cross-functional teams to ensure smooth IT operations and excellent internal customer experience.
• Deliver high-quality user support with strong attention to responsiveness, communication, and problem-solving.

Requirements

• 3+ years of experience in corporate IT as a System Administrator or IT Support Engineer.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands-on experience with MDM solutions such as Microsoft Intune, Jamf, or similar tools.
• Solid experience supporting both Windows and macOS environments.
• Ability to troubleshoot a wide range of technical issues independently.
• Experience working with VPNs, Citrix, and remote access tools.
• Understanding of ITSM/service desk processes and experience working with Jira or similar systems.
• Strong communication skills and customer-oriented mindset.
• Ability to stay calm and effective in fast-paced and high-priority situations.
• Proactive, solution-oriented, and detail-focused approach.
• English level — Intermediate (B1) or higher.
• Readiness to occasionally support office hubs or corporate events when required.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• Vacation 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee.
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.