Customer Support Agent - Remote

Overview

The Customer Support Agent is a key player in enhancing the Hims & Hers customer experience, focusing on addressing non-medical customer inquiries through various communication channels.

In Short

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR.
• Uphold high standards of productivity and quality in customer service interactions.
• Navigate various customer service platforms and tools to deliver efficient support.
• Collaborate with other agents and CX leadership to resolve customer issues promptly.
• Participate in training and development programs.
• Contribute to the team's success by meeting performance goals.
• Escalate medically related inquiries to appropriate teams.
• Become a subject matter expert in all Hims & Hers products.

Requirements

• 2+ years experience providing customer service, preferably in healthcare.
• 2+ years experience working from home in a quiet environment.
• High school diploma or equivalent; a degree in a related field is a plus.
• Exceptional customer service skills with a passion for helping others.
• Strong communication skills, both written and verbal.
• Ability to multitask and navigate multiple digital platforms efficiently.
• Positive attitude and ability to work well in a team environment.
• Flexibility to adapt to a fast-paced work setting.
• Commitment to maintaining confidentiality.
• Willingness to work non-standard business hours.

Benefits

• Competitive salary & equity compensation.
• Unlimited PTO, company holidays, and mental health days.
• Comprehensive health benefits including medical, dental & vision.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching.
• Offsite team retreats.