Customer Operations Specialist - Remote

Overview

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.

Position Overview: We’re seeking a detail-oriented and experienced Customer Operations Specialist who will play a key role in processing payments and ensuring the accuracy and efficiency of our invoicing processes for business clients. This individual will work closely with our business operations team, ensuring timely and accurate invoicing, generating custom reports, and supporting process enhancements. The ideal candidate will have experience with payroll platforms, data entry, with a keen eye for detail and a commitment to operational excellence.

In Short

• Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes
• Process timesheets from customers to accurately generate invoices for our business clients
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client
• Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for our clients
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
• Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing
• Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy

Requirements

• Experience: 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist
• Data-Driven Mindset: Strong analytical skills, Ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
• Collaborative & Team-Oriented: Excellent communication and collaboration skills, particularly with cross-functional teams such as business operations and product development
• Self-Starter & Results-Driven: A proactive mindset and willingness to work hands-on to resolve issues and improve processes

Benefits

• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional