Customer Operations Specialist - Remote

Overview

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.

We are seeking a detail-oriented and proactive Customer Operations Specialist to join our dynamic Implementation team. In this role, you will execute on tasks required to maintain key customer lifecycle operations. You’ll work closely with cross-functional teams to assist in resolving issues efficiently and help advocate for client needs. The ideal candidate is a strong communicator and problem-solver with a passion for operational excellence. This role offers an opportunity to contribute directly to company growth in a fast-paced, mission-driven environment.

In Short

• Complete tasks required to launch new groups within partnerships.
• Assist in resolving routine issues by applying established policies.
• Collaborate cross-functionally to complete customer lifecycle tasks.
• Learn and apply understanding of Virta’s operational processes.
• Assist in maintaining standard operating procedures for customer operations.
• Build relationships with collaborators across teams.
• Learn core tools such as Asana, JIRA, Salesforce, and Notion.
• Provide support in triaging routine issues.
• Contribute to workflow improvements.
• Detail-oriented and analytical in handling operations tasks.

Requirements

• 2+ years of experience in customer operations or project coordination.
• Technical proficiency with project management tools and CRM systems.
• Ability to build effective relationships with team members and customers.
• Strong interest in identifying inefficiencies and streamlining processes.
• Ability to manage timely execution of assigned tasks and projects.
• Inquisitive and able to ask probing questions.
• Comfortable in a fast-paced environment.
• Strong written and verbal communication skills.
• Detail-oriented and analytical.

Benefits

• Opportunity to contribute to company growth.
• Work in a mission-driven environment.
• Access to a values-driven culture.
• Remote-first company with flexible work arrangements.
• Competitive compensation based on qualifications and experience.