RCM - Front End Specialist - Remote

Overview

As a Front End Specialist, you are at the starting point of our revenue cycle, ensuring every new client begins their journey with Virta on a solid financial footing. You’ll focus on the accurate and timely setup of client accounts for both implementations and direct billing.

This role is perfect for a detail-oriented, proactive individual who thrives in a collaborative environment and takes pride in delivering consistent, high-quality work. You’ll play a key role in maintaining operational accuracy, supporting process improvements, and partnering across teams to create a seamless customer onboarding experience.

In Short

• Coordinate and support the setup of new clients ensuring accurate onboarding.
• Assist in configuring client accounts for billing and confirming payments.
• Maintain clear documentation for all onboarding activities.
• Support the billing testing process by tracking test claims.
• Apply policies and procedures to resolve routine issues.
• Understand eligibility and benefit information related to CPT, HCPCS, and ICD-10 codes.
• Collaborate with contractors for billing tasks.
• Own the direct invoicing process ensuring accuracy.
• Respond to internal and external billing inquiries.
• Identify blockers and collaborate to improve processes.

Requirements

• 1–2 years of experience in healthcare revenue cycle management.
• Knowledge of commercial and government payer policies.
• Knowledge of CPT, HCPCS, and ICD-10 coding.
• Experience in process improvement and product development concepts.
• Strong critical thinking and problem-solving skills.
• Excellent computer and online application skills.

Benefits

• Remote-first company culture.
• Opportunity to work in a collaborative environment.
• Access to continuous training and development.
• Engagement with cross-functional teams.
• Focus on process improvement and innovation.