Customer Operations Specialist - Remote

Overview

We’re seeking a detail-oriented and experienced Customer Operations Specialist who will play a key role in processing payments and ensuring the accuracy and efficiency of our invoicing processes for business clients.

In Short

• Identify opportunities for process enhancements and work with management to implement improvements.
• Process timesheets from customers to accurately generate invoices.
• Create and maintain custom reports related to invoicing and payroll adjustments.
• Collaborate closely with the business operations team to improve workflows.
• Address and resolve support issues related to invoicing discrepancies.
• Ensure compliance with internal systems and SOPs.
• Assist with the development of SOPs for payment processes.

Requirements

• 2+ years of experience in Data Entry, AR/AP, Payroll, or as a Payment Specialist.
• Strong analytical skills and ability to generate custom reports.
• Excellent communication and collaboration skills.
• A proactive mindset and willingness to improve processes.

Benefits

• Competitive pay with opportunities for growth.
• Opportunity to work with a highly competent team.