Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing exceptional service to clients in the home service trades, ensuring their inquiries are addressed with professionalism and accuracy.

In Short

• Answer all incoming calls as the initial point of contact.
• Utilize a company-prepared script to guide customers to the best service solutions.
• Exhibit empathy and provide comfort to customers during interactions.
• Conduct follow-up calls to assess past customers' current needs.
• Assist the field team by taking detailed notes and entering them into the system.
• Contribute positively to the company culture by being upbeat and hard-working.

Requirements

• Must reside in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, or Virginia.
• Strong organizational skills and attention to detail.
• High level of accuracy in task execution.
• Excellent time management skills.
• Proficient in computer use and communication.
• Ability to multi-task effectively.

Benefits

• Opportunity to work with a knowledgeable team in the home service industry.
• Gain experience in customer service and communication.
• Support small business owners in managing their financials.