Billing Lead - Aetna Employer Portal - Remote

Overview

The Billing Lead serves as the centralized point of contact for all billing-related matters within the Aetna Employer Portal operational support team, providing Level 2 support for escalated billing issues and driving continuous process improvement.

In Short

• Serve as the primary escalation point for billing feedback and Level 2 support.
• Lead internal training sessions for billing processes.
• Oversee migration from legacy billing tools to the Employer Portal.
• Drive billing process improvement initiatives.
• Manage and execute Billing User Acceptance Testing (UAT).
• Collaborate with cross-functional teams for process excellence.
• Document and communicate billing processes.
• Contribute to the decommissioning of legacy applications.
• Foster a customer-centric approach in problem solving.
• Support operational readiness for new billing processes.

Requirements

• 5+ years experience in billing operations or revenue cycle management.
• Ability to lead process improvement initiatives.
• Experience with billing systems migration.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting and issue resolution.
• High attention to detail and organizational skills.
• Bachelor’s degree preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance and dependent care resources.
• Employee stock purchase plan.
• Confidential counseling and financial coaching.
• Paid time off and family leave.