Customer Service Representative - Remote

Overview

FitLab is a performance lifestyle company that inspires movement and builds community through the most beloved products, studios, events, and athletes on the planet. As we enter an exciting phase of growth, FitLab’s Customer Service team is looking for a Customer Service Representative to enhance customer experience.

In Short

• Serve as the face of the company and enhance customer experiences.
• Communicate with customers via email, phone, and social media.
• Address customer queries and concerns effectively.
• Provide technical support and escalate issues when necessary.
• Maintain knowledge of all FitLab products and services.
• Foster positive relationships with team members.
• Collaborate with various departments for project support.
• Utilize technology for reporting and customer service standards.
• Meet established KPIs and CSAT requirements.
• Adapt to various customer personalities and needs.

Requirements

• 1-2 years of experience in customer-facing roles.
• Solid knowledge of online customer engagement platforms.
• Proficient in Microsoft Office and Google Suite.
• Excellent communication skills, both written and verbal.
• Critical thinking skills and a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours as needed.
• Commitment to diversity, equality, and inclusion.
• Other duties as assigned.

Benefits

• Opportunity to work in a dynamic and growing company.
• Collaborative work environment.
• Support for professional development.
• Flexible work hours.
• Inclusive workplace culture.