Customer Service Representative - Remote

Overview

Garner Health is transforming the healthcare economy by providing organizations with a revolutionary approach to evaluating doctor performance and ensuring affordable high-quality care. We are expanding our team to support our rapid growth.

In Short

• Provide exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits.
• Assist members in finding the best care.
• Handle complex conversations with professionalism and empathy.
• Work with other departments to resolve issues.
• Identify and escalate member feedback.
• Stay updated on evolving procedures.
• Protect member privacy and comply with HIPAA.
• Work Monday through Friday, 10 AM to 7 PM PT.
• This is a fully remote position.

Requirements

• Minimum 2 years of call center/customer service experience.
• Healthcare experience preferred.
• Strong verbal and written communication skills.
• Attention to detail.
• Proactive problem-solving mindset.
• Openness to feedback.
• Technical proficiency with customer service platforms like Zendesk.
• Ability to adapt in a rapidly evolving startup environment.
• Passion for transforming healthcare.

Benefits

• Base compensation of $22/hr, with a $0.50 bump for bilingual candidates.
• Eligibility for equity incentive and competitive benefits plans.