Senior Client Success Manager (Mid-Market) - Remote

Overview

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

In Short

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts).
• Deliver an exceptional client experience by executing key workflows and monitoring account health.
• Track and analyze client success KPIs, translating insights into action plans.
• Develop and execute engagement plans aligned to client goals.
• Manage multiple concurrent client projects with strong attention to detail.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge.
• Lead client meetings and communications with key stakeholders.
• Represent the company in virtual and in-person client-facing sessions.

Requirements

• 4+ years of experience managing a large B2B book of business.
• Demonstrated client management expertise.
• Exceptional project management and organizational skills.
• Data-driven mindset leveraging KPIs.
• Strong executive presence and communication skills.
• A desire to be part of a high-performing, mission-driven team.

Benefits

• Competitive salary with base + commission.
• Participation in equity incentive plans.
• Flexible PTO.
• Medical/Dental/Vision plan options.
• 401(k) with company match.
• Flexible spending accounts.
• Teladoc Health and more.