Senior Client Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will be pivotal in ensuring our clients achieve their strategic objectives through effective product implementation and continuous engagement. You will work closely with clinical teams, providing them guidance on best practices to enhance user experience and satisfaction. This position is essential in building lasting relationships with clients, driving product adoption, and ensuring the optimal use of our services. Your expertise will not only improve customer satisfaction but also help in the overall growth and success of the implemented technologies. Join us to make a meaningful impact in the healthcare sector.

In Short

• Orchestrate overall relationship with assigned clients and drive adoption of services.
• Define key success criteria for deployment and customer satisfaction.
• Craft training plans for end-user teams related to clinical workflows.
• Measure and communicate customer achievements and performance indicators.
• Act as a trusted advisor and promote the value of our products and services.
• Identify and develop upsell opportunities during customer engagement.
• Advocate for customer needs with internal teams for issue resolution.

Requirements

• 5+ years of experience in customer advocacy within healthcare.
• Prior experience in growing customer satisfaction, adoption, and retention.
• Strong public speaking and presentation skills.
• Ability to drive continuous product value.
• Willingness to travel 60% - 70%.
• Experience developing product use-cases and customer workflows.
• Exceptional verbal, written, and interpersonal skills.
• Strong problem-solving abilities and technical skills.
• Experience conducting training or workshops.

Benefits

• Competitive salary and flexible benefits package.
• Health, dental, and vision insurance.
• 401(k) plan with employer contribution and match.
• Paid time off and holidays.
• Employee stock purchase plan.
• Tuition assistance/reimbursement.
• Incentive plans and wellness programs.