Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager is responsible for ensuring the success of client engagements, fostering relationships, and identifying growth opportunities within the Netsmart solutions and services framework.

In Short

• Accountable for new and existing client engagement success.
• Build relationships with C-Level leaders and stakeholders.
• Lead business reviews and ensure effective communication.
• Collaborate with Engineering, Product Management, and Sales teams.
• Educate clients on industry insights and best practices.
• Prepare RFP responses in collaboration with sales and proposal teams.
• Perform platform demos for potential clients.
• Create Scope of Work documents with cross-functional teams.
• Maintain data integrity in CRM systems.
• Focus on client satisfaction and relationship growth.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of sales or account management experience in healthcare or technology.
• Strong relationship management and rapport-building skills.
• Effective presentation and communication skills.
• Ability to manage complex situations and collaborate effectively.
• 3+ years in Behavioral Health or Home Health preferred.
• Experience with electronic health records is a plus.

Benefits

• Equal opportunity workplace with a commitment to diversity.
• Inclusive environment for all associates.
• Focus on healthy and safe workplace practices.
• Support for accessibility and accommodation needs.
• Career advancement opportunities based on performance.