Customer Service Representative I - Remote

Overview

The Customer Service Representative I is responsible for delivering high-quality service to customers, addressing their inquiries and concerns effectively while working under supervision.

In Short

• Respond to routine customer service calls and inquiries.
• Provide assistance with billing questions and service changes.
• Log customer interactions accurately in the system.
• Complete training to understand company services and policies.
• Maintain respectful and professional communication with customers.
• Work with performance metrics to improve service delivery.
• Handle general complaints and resolve issues efficiently.
• Perform data entry for billing and service scheduling.
• Participate in other job-related duties as required.
• Engage in ongoing training and development opportunities.

Requirements

• High School diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with data entry and customer service software.
• Willingness to learn about the waste services industry.
• Strong problem-solving skills.
• Ability to work under supervision and follow guidelines.
• Attention to detail for accurate data logging.
• Capability to manage multiple tasks effectively.
• Commitment to delivering superior customer service.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability coverage.
• Life insurance and accidental death & dismemberment insurance.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Opportunities for professional growth and development.