Customer Service Representative I - Remote

Overview

SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success.

In Short

• Remote Customer Service Representatives (CSR) needed.
• Support the ICE law enforcement mission.
• Answer incoming calls and process web tips.
• Review, analyze, and process tips for further action.
• Available to work around the clock as necessary.
• Work independently and effectively communicate with stakeholders.
• Utilize telephony systems, CRM, and Microsoft Office Suite.
• Multitask and research information on multiple databases.
• Handle sensitive information with care.
• Provide excellent customer service and interpersonal communication.

Requirements

• Minimum of three (3) years of specialized experience in a contact center.
• Knowledge of searching databases.
• Ability to operate in a high-volume environment.
• Ability to multitask effectively.
• Ability to communicate effectively both orally and in writing.
• Experience with CRM and ticket tracker systems.
• Ability to listen actively to sensitive information.
• Ability to enter data while communicating.
• Demonstrated ability to interpret and analyze information.
• Ability to conceptualize scenarios and communicate them effectively.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays