Customer Service Representative II - Remote

Overview

SteerBridge Strategies is seeking remote Customer Service Representatives to support the ICE law enforcement mission by providing exceptional customer service and maintaining public relations through effective communication.

In Short

• Remote position available anywhere within the U.S.
• Provide customer service and support for federal staff.
• Answer incoming calls and process web tips.
• Review, analyze, and process tips for further action.
• Work in a high-volume contact center environment.
• Available to work around the clock as needed.
• Empowerment and career growth opportunities for veterans.
• Support public and community relations.
• Must have a minimum of five years of specialized experience.
• Offer competitive benefits including health insurance and retirement plans.

Requirements

• Five years of specialized experience in a Contact Center.
• Knowledge of searching databases and resolving complex issues.
• Ability to multitask and operate in a high-volume environment.
• Proficient in data entry while communicating with stakeholders.
• Effective oral and written communication skills.
• Ability to provide training and support to new CSRs.
• Experience with telephony systems and CRM software.
• Ability to create ad-hoc reports as needed.
• Capability to work independently and analyze information.
• Active listening skills for complex information.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays