Customer Service Representative II - Remote

Overview

The Customer Service Representative II position at the City of Fort Worth Fire Department provides essential customer service support for emergency services, ensuring accurate reporting and documentation of incidents.

In Short

• Workdays are Monday to Friday, 8am to 5pm with some evening/weekend work.
• Flexible schedule allows for four 10-hour days and one remote day per week after probation.
• Pay range is $18.32 to $22.90 per hour.
• Responsibilities include receiving calls about incidents, transcribing reports, and maintaining records.
• Requires high school diploma/GED and two years of customer service experience.
• Benefits include 11 paid holidays, medical, dental, vision, and more.
• Job involves clerical tasks and responding to inquiries from the public.
• Position supports Fire/EMS personnel with data retrieval and incident documentation.
• Light work with physical demands including standing and walking.
• Equal Employment Opportunity employer committed to diversity.

Requirements

• High school diploma or GED.
• Two years of responsible customer service experience.
• Ability to accurately record and transcribe incident details.
• Strong communication skills for public inquiries.
• Organizational skills for maintaining records.
• Proficient in data entry and clerical tasks.
• Ability to work flexible hours including evenings and weekends.
• Must pass pre-employment checks.
• Must be able to lift up to 20 pounds occasionally.
• Commitment to ethical behavior and accountability.

Benefits

• 11 paid holidays.
• Medical, dental, and vision insurance.
• Paid time off.
• Pension plan.
• Professional development opportunities.