Customer Service Representative I - Remote

Overview

The Customer Support Representative provides technical support to customers experiencing issues with their internet service, setting up WiFi, or having billing questions, requiring enthusiasm for technology and customer service.

In Short

• First point of contact for inbound customer communications.
• Manage customer inquiries via phone, email, and chat.
• Process new installation orders and service changes.
• Provide technical troubleshooting for service issues.
• Document customer interactions in CRM.
• Follow up on resolved tickets to ensure satisfaction.
• Communicate product offerings effectively.
• Work in a hybrid-remote environment.
• Training required in office for two weeks.
• Must have a customer-first mindset.

Requirements

• 6+ months of troubleshooting experience.
• 2 years of customer service experience.
• Ability to work in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong computer skills and technical aptitude.
• High school diploma or equivalent required.
• Bilingual in Spanish preferred.
• Ability to pass background check and drug test.
• Flexibility to work overtime as needed.
• Strong work ethic and attention to detail.

Benefits

• Supportive work environment focused on community.
• Opportunities for skill development.
• Commitment to diversity and inclusion.
• Potential for career advancement.
• Flexible work arrangements.