Customer Service Representative - II - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

In Short

• Customer service representative for incoming calls in the Savings and Retirement sector.
• Focus on providing high-quality, personalized customer experiences.
• No sales or solicitation required.
• Paid training for five weeks, with full access to a trainer and coach.
• Respond to participant inquiries regarding their employer-offered savings and retirement plans.
• Assist clients with transactions such as withdrawals and deposits.
• Maintain strong client relationships through regular follow-ups.
• Identify and suggest improvements for service optimization.
• Adhere to information security policies.
• Work in a supportive, growth-oriented environment.

Requirements

• High school diploma minimum.
• 1 to 3 years of customer service experience.
• Fluency in French and English (oral and written).
• Excellent interpersonal and communication skills.
• Analytical thinking and initiative.
• Ability to manage time effectively and solve problems.
• Experience with ticketing systems is a plus.
• Ability to work seated for long periods.
• Typing speed of at least 30 to 40 words per minute.
• Willingness to work flexible hours, including evenings.

Benefits

• Comprehensive health insurance.
• Dental and vision insurance.
• Supportive and collaborative work culture.
• Access to continuous training and personal development.
• Competitive benefits package.
• Opportunities for career growth.
• Flexible working hours.
• Paid training.
• Work from home options.
• Commitment to employee well-being.