Collections Specialist - Remote

Overview

The Collections Specialist is responsible for managing customer accounts, ensuring timely payments, and providing excellent customer service to resolve any billing issues.

In Short

• Manage collections for customer accounts.
• Communicate with customers regarding outstanding payments.
• Resolve billing disputes and issues.
• Maintain accurate records of customer interactions.
• Work towards achieving collection targets.
• Collaborate with other departments as needed.
• Provide excellent customer service.
• Participate in training and development programs.
• Adhere to company policies and procedures.
• Contribute to a positive team environment.

Requirements

• High school diploma or equivalent.
• Experience in collections or customer service preferred.
• Strong communication skills.
• Ability to solve problems effectively.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of financial management principles.
• Ability to handle difficult conversations with professionalism.
• Must reside within 30 miles of Cleveland, OH.

Benefits

• Comprehensive medical benefits coverage.
• Dental and vision plans.
• Health care and dependent care spending accounts.
• Short- and long-term disability coverage.
• Life insurance and accidental death benefits.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Opportunities for professional growth and development.