Collections Specialist - Remote

Overview

We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment. Come help us build the best and fastest fiber-optic network in America!

In Short

• Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
• Meet established collection objectives monthly
• Collect and manage past due accounts for moderate to large sized business customers
• Use various computer systems simultaneously
• Build and maintain strong customer relationships and problem solve with the customer
• Preparation of monthly collection reports and recommendations on credit memos and write off activities
• Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
• Review and comprehend contractual agreements with customers that govern the servicing relationship

Requirements

• 3+ years of experience in B2B collections
• Ability to overcome objections and offer solutions to resolve potential roadblocks
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well-organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others

Benefits

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Comprehensive benefits program promoting overall wellness
• Opportunities for professional growth and development
• Recognition as a Top Workplace by the Charlotte Observer
• Commitment to inclusion and diversity
• Flexible working arrangements