Collections Specialist - Remote

Overview

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from clients or customers, ensuring timely repayment and maintaining positive relationships.

In Short

• Contact customers to collect outstanding payments via phone, email, or mail
• Negotiate payment plans and settlements within company guidelines
• Monitor and follow up on overdue accounts
• Maintain accurate records of all collection activities
• Resolve billing disputes and escalate complex issues
• Collaborate with sales, billing, and customer service teams
• Recommend accounts for further action
• Ensure compliance with company policies and legal regulations
• Generate regular reports on collection activity
• Maintain a respectful approach when dealing with customers

Requirements

• Associate's degree or equivalent experience
• Proficient in Microsoft Office applications
• Ability to calculate figures and amounts
• Excellent written and verbal communication skills
• Strong organizational and analytical skills
• Ability to work independently and in teams
• Attention to detail and critical thinking skills
• Versatility and flexibility in changing priorities

Benefits

• Opportunity to work remotely
• Professional development opportunities
• Collaborative work environment
• Health and wellness benefits
• Potential for bonuses based on performance