Collections Specialist - Remote

Overview

The Collections Specialist will manage accounts receivable and improve cash flow efficiency for a growing HVAC company, working remotely during New York business hours.

In Short

• Position: Collections Specialist (Remote - Night Shift | HVAC Company)
• Location: Remote
• Industry: HVAC / BPO / Collections
• Employment Type: Full-Time
• Make high-volume outbound collection calls (up to 50 per day).
• Handle sensitive or challenging conversations with professionalism.
• Collaborate with internal teams to resolve disputes or account issues.
• Propose improvements to the collections workflow.
• Must be willing to work New York business hours.
• Ready to start immediately.

Requirements

• Minimum of 4 years of experience in collections or similar roles.
• Prior work experience in a BPO environment is preferred.
• Excellent spoken and written English communication skills.
• Demonstrated ability to handle high call volumes.
• Strong technological skills; ability to work across multiple systems.
• Familiarity with RingCentral or similar VoIP systems is a plus.
• Comfortable working in a fast-paced, target-driven environment.

Benefits

• Opportunity to work remotely.
• Engage with a growing company in the HVAC industry.
• Gain experience in a BPO environment.
• Work in a fast-paced and dynamic setting.