Collections Specialist - Remote

Overview

As a Collections Specialist at HomeLight, you will be responsible for managing past-due accounts and enhancing the customer experience through effective communication and negotiation.

In Short

• Handle inbound and outbound calls related to payment issues.
• Resolve outstanding payment issues by negotiating payment plans.
• Generate and manage internal invoices accurately.
• Maintain detailed records of customer interactions.
• Ensure a positive customer experience through exceptional service.
• Utilize tools like Google Sheets to track issues.
• Navigate difficult conversations professionally.

Requirements

• 5+ years of experience in collections (preferred).
• Reliable internet connection and a quiet workspace.
• Excellent English communication skills.
• Experience with HubSpot is a plus.
• Strong multitasking abilities and attention to detail.
• Calm and empathetic approach to customer engagement.

Benefits

• Inclusive and diverse workplace.
• Equal opportunity employer.
• Support for reasonable accommodations during recruitment.