Lead IT Analyst - Remote

Overview

We are looking for a Lead IT Analyst to manage a small team of IT Analysts while overseeing IT support, infrastructure, and project management. This role is hands-on, requiring someone who can balance strategic IT initiatives with day-to-day IT support, ensuring smooth technology operations for our employees.

In Short

• Manage a small team of IT Analysts.
• Oversee IT support and manage incoming IT tickets.
• Troubleshoot hardware, software, and network issues.
• Implement IT security best practices.
• Maintain and improve IT processes for efficiency.
• Lead and mentor the IT support team.
• Manage IT asset inventory and software licenses.
• Lead IT infrastructure projects.
• Identify opportunities for workflow automation.
• Support a remote/hybrid workforce.

Requirements

• 7+ years of IT operations experience.
• Experience with US-based companies.
• Strong knowledge of Windows, macOS, and cloud tools.
• Hands-on experience with IT ticketing systems.
• Experience managing hardware and software contracts.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to work US business hours.
• Experience with IT automation tools.
• Certifications such as ITIL or CompTIA are a plus.

Benefits

• Work from home opportunity.
• Inclusive and diverse work environment.
• Equal opportunity employer.