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Lead IT Analyst - Remote

Posted 2 weeks ago

Overview

We are looking for a Lead IT Analyst to manage a small team of IT Analysts while overseeing IT support, infrastructure, and project management. This role is hands-on, requiring someone who can balance strategic IT initiatives with day-to-day IT support, ensuring smooth technology operations for our employees.

In Short

  • Oversee IT support and manage incoming IT tickets from employees.
  • Troubleshoot hardware, software, and network issues.
  • Implement and enforce IT security best practices.
  • Lead and mentor a small team of IT Analysts.
  • Manage laptop inventory and software license management.
  • Handle vendor and contract negotiations.
  • Lead and execute IT infrastructure projects.
  • Improve IT ticketing systems and knowledge base documentation.
  • Identify opportunities to automate workflows.
  • Support a remote/hybrid workforce.

Requirements

  • 10+ years of IT experience, including team leadership.
  • Experience working for a US-based company.
  • Strong technical knowledge of Windows, macOS, and cloud-based tools.
  • Hands-on experience with IT ticketing systems.
  • Experience managing hardware procurement and software contracts.
  • Strong troubleshooting skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work US business hours.
  • Experience implementing IT automation tools.
  • Certifications such as ITIL, CompTIA, Microsoft, or Google Workspace Admin are a plus.

Benefits

  • Work from home opportunity.
  • Inclusive and diverse work environment.
  • Equal opportunity employer.

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