IT Analyst - Remote

Overview

Gopuff is seeking an IT Analyst to support our platform as we provide a world delivery service. Your primary responsibility will be to support our team's use of technology and services.

In Short

• Support the team's use of technology and services.
• Triage and prioritize user requests.
• Help design and implement the support system.
• Excellent communication skills are essential.
• Problem-solving abilities are crucial.
• Work with various systems including warehouse management and delivery apps.
• Improve customer experience by enhancing service efficiency.
• Reports to the IT Manager.
• Working hours are Friday - Tuesday (2pm - 11pm PST).
• Position impacts customer satisfaction significantly.

Requirements

• Strong communication skills.
• Problem-solving capabilities.
• Experience with IT support.
• Familiarity with warehouse management systems.
• Knowledge of delivery applications.
• Understanding of point of sale systems.
• Ability to work in a fast-paced environment.
• Willingness to work specified hours.
• Detail-oriented approach to user requests.
• Ability to collaborate with team members.

Benefits

• Opportunity to impact customer lives.
• Work in a vertically integrated company.
• Collaborative team environment.
• Potential for career growth.
• Engaging work with technology services.