Customer Service Representative (m/f/d) - Remote

Overview

The Customer Service Representative role at roadsurfer focuses on providing exceptional support to customers, helping them with inquiries related to camping and travel.

In Short

• Join a team-oriented environment with a focus on personal development.
• Become a camper expert and assist customers with their inquiries.
• Provide first-level support and solutions for travel-related challenges.
• Handle booking adjustments and coordinate updates or cancellations.
• Work closely with product development and international teams.
• Enjoy benefits such as discounts and a friendly office environment.
• Utilize modern AI tools to enhance customer support.
• Flexible working hours with a focus on work-life balance.
• Opportunity to work from home.
• Competitive salary with annual reviews.

Requirements

• Passion for customer service and problem-solving.
• Strong communication skills in German and English.
• Ability to handle complaints and maintain composure.
• Positive mindset and enthusiasm for camping and travel.
• Experience in customer service is a plus.

Benefits

• Team events and a collegial atmosphere.
• Personal growth plan and in-house academy.
• Access to company camper budget for personal use.
• Job ticket and other additional benefits.
• Corporate discounts and perks.
• Modern office amenities and a dog-friendly workplace.