Customer Service Representative (m/f/d) - Remote

Overview

As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers, ensuring excellent support and solutions to customer inquiries while actively supporting our internal operational processes.

In Short

• Handle customer inquiries via email, chat, and phone
• Resolve support cases and ensure high customer satisfaction
• Proactively support internal teams (Sales, Trainers) in operational processes
• Manage and optimize tools like Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook
• Maintain and organize projects in Asana
• Create process documentation and FAQs for internal workflows

Requirements

• Initial experience in Customer Service or similar position
• Proficient in digital tools, especially Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook
• Mandatory use of Asana as a project management tool (experience not required)
• Strong communication and problem-solving skills
• Structured and independent working style
• Fluent in German (spoken and written), good English skills are an advantage

Benefits

• A motivated team with flat hierarchies and short decision-making paths
• Flexible working hours and remote work (100%)
• Training opportunities in Customer Experience and Process Management
• Modern working environment and the latest digital tools
• Attractive salary package with development perspectives