Customer Service Representative - Part-Time (20-30 hours) - Remote

Overview

The Customer Service Representative will be the first point of contact for customers, providing excellent support and actively assisting internal processes to ensure smooth communication and product optimization.

In Short

• Remote position with flexible hours (20-30 hours per week).
• Handle customer inquiries via email, chat, and phone.
• Resolve support cases ensuring high customer satisfaction.
• Support internal teams (Sales, Trainers) in operational processes.
• Manage and optimize tools like Digistore24, Mailchimp, and Asana.
• Create process documentation and FAQs for internal use.
• Assist management with administrative tasks.
• Experience in customer service or similar roles preferred.
• Fluent in German, good English skills are a plus.
• Work in a motivated team with flat hierarchies.

Requirements

• First experience in customer service or a similar position.
• Proficient with digital tools, especially Digistore24, Mailchimp, and Asana.
• Strong communication and problem-solving skills.
• Structured and independent work style.
• Fluent in German, good English skills are advantageous.

Benefits

• Flexible working hours and 100% remote work.
• Opportunities for training in customer experience and process management.
• Modern working environment with the latest digital tools.
• Attractive salary package with development opportunities.