Customer Service Collections Management - Part-Time Remote

Overview

The position involves managing customer collections and ensuring effective communication between the company and its clients regarding outstanding payments.

In Short

• Remote position with flexible part-time hours (20-30 hours per week).
• Act as the main point of contact for open claims via email, phone, and chat.
• Maintain professional communication regarding invoices, payments, and reminders.
• Monitor incoming payments and manage outstanding items.
• Conduct follow-ups on payment reminders.
• Collaborate closely with internal teams such as Finance and Customer Service.
• Manage and maintain billing and payment tools.
• Document processes and create guides and FAQs.
• Support the optimization of payment and collection processes.

Requirements

• Initial experience in collections management, accounting, or customer service.
• Proficient with digital tools and billing systems.
• Structured, careful, and solution-oriented work style.
• Strong communication skills and confidence in handling sensitive issues.
• Ability to work independently and manage time effectively.
• Fluent in German, with English skills being an advantage.

Benefits

• Appreciative team with flat hierarchies.
• Flexible working hours and 100% remote work.
• Clear processes with opportunities for contribution and optimization.
• Training opportunities in finance, processes, and communication.
• Modern tools and a digital work approach.
• Attractive salary with development prospects.