Part-Time Customer Service and Satisfaction Management Role - Remote

Posted 41 weeks ago

Customer Service

Part Time

Germany

Customer Service

Satisfaction Management

Communication

Reporting

Problem-solving

German Language Proficiency

Overview

This role involves managing customer service and satisfaction for the brand 'Ottia', which offers cast iron and stainless steel cooking products. The position is remote and part-time, approximately 10 hours per week, with potential for growth.

In Short

Handle customer inquiries and complaints via email and phone.
Proactively identify and address dissatisfied customers.
Monitor return rates on Amazon and Otto, and investigate reasons for returns.
Create evaluations and reports to communicate relevant customer service issues to management.

Requirements

Genuine interest in customer service as a meaningful role.
Comfortable using the internet.
Fluent in German, ideally at a native speaker level.
Reliability and independence are essential.

Benefits

Flexible working hours and location.
Opportunities for personal and professional development.
A fair and secure income.

Translated from German

fantastic commerce

Fantastic Commerce GmbH, based in Hamburg, Germany, is a brand incubator in the eCommerce sector. The company specializes in developing brand concepts, producing and importing private label products, and selling them online. Their brand 'Ottia' offers a range of cooking products made from cast iron and stainless steel, including pots, roasters, pans, grilling accessories, and fondue sets, with a focus on non-toxic materials. Products are sold through platforms like Amazon and Otto, as well as their own upcoming webshop.

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