Customer Support Specialist - Remote

Overview

Record360 is dedicated to providing simple technology tools for asset management, ensuring businesses can manage their fleets effectively while building trust with customers.

In Short

• Join a fast-growing customer support team.
• Handle customer inquiries via the Zendesk platform.
• Become a product and industry expert.
• Build and edit workflows using JSON.
• Engage directly with clients on technical requests.
• Collaborate with cross-functional teams.
• Work on ad hoc projects as needed.
• Support customers on both iPhone and Android apps.
• Improve processes and enhance customer satisfaction.
• Report directly to the Customer Support Manager.

Requirements

• 1-2 years of experience in a support queue, preferably with Zendesk.
• Excellent written and verbal communication skills.
• Strong customer-facing and presentation abilities.
• Positive attitude and high emotional intelligence.
• Ability to take initiative and adapt to changes.
• Competence with G Suite applications.
• Basic troubleshooting experience preferred.
• Technically minded with problem-solving skills.

Benefits

• Opportunity to play a critical role in a high-growth environment.
• Competitive compensation package.
• 401k matching.
• Medical, dental, and vision coverage.
• Flexible PTO policy.
• Paid parental leave.
• Fully remote work with moderate travel.