Customer Support Specialist - Remote

Overview

The Customer Support Specialist will work remotely across LATAM, assisting customers in solving problems and ensuring satisfaction while working during EST hours.

In Short

• Fully remote position across LATAM.
• Assist customers via live chat.
• 2+ years of customer support experience required.
• Strong problem-solving and communication skills needed.
• Comfort with troubleshooting tech issues.
• Proactive learning and initiative are essential.
• Experience with SaaS products is a bonus.
• Testing product features and flagging issues is part of the role.
• 15 days PTO plus holidays.
• Pay is $11.54 per hour.

Requirements

• 2+ years in customer support or client-facing roles.
• Solid English communication skills (written and spoken).
• Strong problem-solving skills.
• A proactive attitude and ability to troubleshoot.
• Ability to work under pressure.
• Experience with support platforms like Intercom or Zendesk is a plus.

Benefits

• 15 days PTO plus Christmas and New Year's Day.
• Flexible work environment with a focus on work-life balance.
• Opportunities for personal and professional growth.
• Monthly virtual team events.
• Recognition for commitment to a positive work culture.