Customer Support Specialist - Remote

Overview

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our client operates in the financial technology space, providing platform-based solutions that support advisors in managing and optimizing financial strategies.

In Short

• Manage the full lifecycle of inbound support requests across a software platform.
• Resolve tickets via email, chat, and phone.
• Act as the main point of contact for users.
• Investigate issues and collaborate with internal teams.
• Ensure timely and accurate resolutions.
• Maintain support documentation.
• Identify recurring issues to improve product experience.
• Work in a remote-first environment.
• Align schedule with EST.
• Start date ASAP.

Requirements

• Experience managing inbound support requests across multiple channels.
• Strong troubleshooting skills within a software environment.
• Experience with CRM or ticketing systems like HubSpot, Zendesk, or Intercom.
• Ability to document processes and create user-friendly help content.
• Experience collaborating with cross-functional teams.

Benefits

• Competitive salary in USD.
• Remote-first flexibility.
• A monthly flexible benefits budget.
• PTO and paid U.S. holidays.